익스텐디드 스테이 아메리카 마이애미 - 코럴게이블스

Standard hotel room. Very basic. We only needed to stay for a night and that worked for us.

I checked into this hotel around 6:00 PM in, room 614, and immediately noticed that both the refrigerator and freezer were not working at all. This was very inconvenient, especially when you expect to store food or drinks in your room. I went down to the front desk to report the issue and asked if there was an ice machine I could use. I was told there was no ice machine and that I would have to purchase bags of ice instead. That response was extremely disappointing. If a hotel provides a refrigerator and freezer in the room and they don’t work, basic customer service would be to provide complimentary ice or offer some type of discount for the inconvenience. Neither was offered. This situation showed a lack of concern for guest comfort and poor customer service. I expected better.

Wasn’t put in the room that I paid for. I even showed the receipt. Still wouldn’t move me.

Clean rooms, nice place to stay a night

Convenient location That’s about it