무스캇 홀리데이

I booked Muscat Holiday Hotel through Agoda for 2 adults and 2 children (ages 8 and 10), including breakfast and express check-in. My check-in time was 1:00 PM, but I arrived at around 5:00 PM. When I approached the reception to check in, the staff created an issue, claiming that the room was booked for only 2 adults. I clearly showed them my Agoda booking confirmation, which stated that the reservation was for 2 adults and 2 children. However, they denied my booking details and even claimed that they had not received any confirmation from their side, despite my valid Agoda confirmation. The hotel staff gave me only two options: either cancel the booking (even though it was clearly marked as non-refundable) or accept the room for 2 adults only and pay extra charges for my children. Despite showing all the proper booking details, they refused to acknowledge them. Two staff members were also making fun of the situation and told me to "go and ask Agoda for your money, not us." Their attitude was very unprofessional and disrespectful. After nearly one hour of arguing, I requested the manager's visiting card so that I could file a formal complaint. Only after I asked for the manager's contact details did the staff finally provide us with the room that we had originally booked. Our next terrible experience was with the breakfast. The hotel advertised an international buffet breakfast, but when we went to the restaurant, there was almost nothing available apart from idly, sambar, a few bakery items, and tea/coffee. There was no kids' menu and very limited food choices. The next day, they served aloo paratha, but there were still very few options. This was far from what anyone would expect from an international buffet. Overall, this hotel was a complete waste of our money and time. Based on our experience, I would not recommend this hotel to anyone. Please think twice before booking this property.