샤자 알 마디나

Excellent welcome at check in and most helpful staff In entire madina. Mr Faisal at front reception went out of way to help us

I booked a Junior suite for three adults. There are two single beds and one sofa bed in the suite. The location is great especially if you're traveling with elderly people and the staff is very courteous. The breakfast buffet is also a favourite of ours. Basim at the reception provided an amazing service during check in and check out. He was very polite, welcoming and accommodating and is doing a great job. Thank you. We will surely book this hotel again.

come again

when I paid such amount I expect to have one parking or at least let me in to the parking lot in order to find!

First reception didn’t find our reservation and made us wait till we contacted customer service. We had junior suit and requested twin beds, and said not available and gave us kingsize bed and said no other room available, till we found out that the bed is actually twin beds merged together and they refused to separate them. I spoke with housekeeping supervisor and only after that they came and separated the bed. The hotel entry blocked by taxis and can’t park to make check in, I had to pay for parking spot so I can check in, and i didn’t use the parking afterwards, lose of money. Hotel itself is good and good decoration, breakfast is not included and cost arm and leg to get it, we decided to try places near hotel instead of paying for extra.