펜틱턴 레이크사이드 리조트 앤드 컨벤션 센터

Clean rooms,good amenities, friendly staff

Great location, nice room

Room was loud, not well maintained

Room was clean. First night, room across from us was up partying till 2:30am, no answer by front desk, so had to get dressed and go down to front desk to get someone to shut the party down, front desk agent was (entertained) by a group of individuals assuming had just left the bar, when security finally went up took another 45 mins of this group in the hall ways continuing they’re night, multiple other guests popped thier heads out to ask the group to leave. Completely unacceptable the entire evening. Hot water appeared not to work in shower, was told by front desk to let it run for 10-15minutes before expecting anything, hottub not working. 2 of the 4 front desk agents were less than accommodating with the issues. Price was right, but wouldn’t bother staying again.

Stayed here to rest, but unfortunately that didn’t happen. It turns out the hotel was full of kids and teenage teams (basketball, hockey) as well as concert-goers. I completely understand that a hotel needs to rent rooms to everyone, but unfortunately the behavior of some groups was not managed well. There were kids playing basketball in their rooms around 11 pm, and drunk people arriving around 2:30 am, getting into arguments in the hallways. Doors were constantly opening and slamming as if it was the first time some guests had stayed in a hotel. We were woken up several times during the night and did not get any proper rest. When I spoke with other guests, they shared the same concerns about the noise and disruption. Additionally, the Mercedes-Benz EV chargers were unavailable because large non-EV trucks were parked in the charging spots, which was disappointing and poorly managed. Overall, this was not a restful stay, and based on this experience I’m not planning to stay here again.