수퍼 8 바이 윈덤 가나노크/컨트리 스콰이어 리조트

Walkway to the room needed attention and was icy as well as not very well maintained.

Very friendly front desk staff. Our room was very clean and comfortable. For us it is a great price for what we need the accommodation for, close to family in Kingston and the Casino for a little weekend getaway.

Room wasn’t very clean and the breakfast was not great

At 9h45 at night the power randomly went out completely in the room we were staying in, I went to the front and the guys checked the breaker and all but he couldn't figure out what the issue was, so he then told us to change rooms, the staff was kind and offered to help with our stuff, so we had to pack everything up in the dark and move rooms abit pass 10p.m, once in the new room we noticed the heat from the fire place was non functional and the jaccuzy was all roughed up at the bottom and the power flickered on and off 3 or 4 times. But it was late and I didn't want to go tell the staff again so I left it be, no one even checked on us afterwards nothing to see if everything was okay. At check out I was expecting the staff to ask us about the room they changed us in but he didn't even bother asking nothing, they didn't offer a discount or some kind of refund or even a free evening for the inconvenience or anything of that sort. At check out their was also a difficulty with the debit machine and they couldn't refund me my deposit of 250$ on my card so he had to give me cash. I don't want to write a bad review cause their was some nice things during our stay like the breakfast room was very nice and breakfast was delicious with lots of options to choose from and the service was nice to, but at the end I did expect some kind of compensation or something for what happened at the very least.

We arrived on Valentine's day at around 2pm. I had paid the extra to get early checkin. Gentleman was very couteous. One thing I noticed, was the snow shovelling was sub par. They barely made a strip wide enough for a person to walk through. Upon leaving the front desk, we had to go down an enclosed hallway to get to our room. There was a definite 'smell' which was like a pool room odor, altho their inside pool was under renovations and has been for quite a while.The room itself was nice. The smell in the hallway did not penetrate the room. We had the queen bed, with jacuzzi tub. The floors in the room had wide spaces in between the planks! Obviously poorly workmanship! I found everything clean(floors, bathroom, jacuzzi tub), but the place definitely needed some upgrades! It was nice to have a door to the direct outside, to what i am assuming is a courtyard. Couldnt tell as there was a lot of snow. We choose to use the outside walkway to get to the breakfast room, instead of walking all the way around the building. But again, the walkways are barely wide enough to walk. The breakfast room was big and clean and coffee was fresh. Thats about all the good news! There was only hard boiled eggs, which were hot one day, and cold the next( probably leftovers) sausages were terrible! Needless to say, the 'free' breakfast was not impressive! But back to room. I am submitting pictures to show the areas which definitely need addressing! We did enjoy our stay!