홀리데이 인 리조트 몬테고 베이, 자메이카

Everything was good the food staff was very friendly even when the hurricane was blowing they make sure we all get take care even when the hotel get lots of badly damaged they still make us feel well come catalonia is the best i will come again when they rebuild

The impact of hurricane Melissa caused devastating damage to the hotel. During this very difficult time the management and staff made sure all guests remained safe and fed.

Flight was cancelled days before because of the hurricane and could not contact the hotel to verify if there is a refund.

Yes

They should not have advertised all the amenities that were not available due to the reconstruction in some parts of the resort. The swim up bar, adult pool, and jerk hut were not available due to the reconstruction and that was one of the main amenities that we were looking for when comparing resorts. I only experienced one of the restaurants, which had really good oxtail, but the atmosphere wasn’t semi formal. My room was great but outdated. The staff was excellent and the gift shop was fantastic. You should really advertise to your visitors that the gift shop was actually less expensive than the gift shops offsite. Unfortunately, there was also hurricane coming, so we couldn’t enjoy the water sports but that’s not the resort’s fault at all. I appreciate the fact that they made sure everyone was safe. My experience wasn’t bad but it wasn’t great. Once the resort completes the renovations maybe I can come back and experience it 100%.